Dear All,

It is the intention of the Group to create a culture that fosters and embraces openness whereby staff and other Stakeholders such as Customers and Suppliers feel safe to discuss their opinions, views and/or concerns without fear of recrimination or punishment. Where the Group discovers fear and intimidation it will respond very vigorously and will conduct a thorough examination of all its processes and take action to reverse this culture.

It is expected that all employees diligently carry out their duties ensuring they consistently operate within the stated rules and guidelines of the Group as outlined in their respective contracts, the Group HR manual and code of conduct. One of such duties is that of keeping the confidentiality of all information pertaining to the Group’s affairs. However, where an individual discovers information which they believe shows serious malpractice or wrongdoing within the Group as defined by the staff hand book and code of conduct, this information should be disclosed internally without fear of reprisal.

The Group wishes to make it clear that it will respect and safeguard the identity of the “whistleblower” at all times and have put in place the following channels for employees to share information on any matter bordering on malpractices or any issue the complainant believes requires urgent attention.

All contacts will be treated confidentially. If the aforementioned channels are utilized we will be able to offer protection, however if other routes are followed we may not.

Where known, the person making the disclosure will be kept informed, bringing them up to date with the investigation, its findings and intended action.

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